Wilmer Eye, Part 2: my original complaint

[For background, see Part 1.]

Here's the email I sent to Dr. Peter McDonnell under the subject heading "Wilmer Eye Institute: an unhappy customer":

Dear Dr. McDonnell -- here's my story (see link below) . . . I thought you'd like to get some feedback about people's reactions to the services provided by the Wilmer Eye Institute.

By the way, [patient] is fine now and back to normal, and we are relieved and very happy about that. I just wanted to vent, and am not asking anything from you other than to be aware of the weaknesses of your organization and do your best to fix the shortcomings.

Sincerely,

Dave Greene

http://baltonorth.blogspot.com/2009/06/do-doctors-at-wilmer-eye-institute.html