The art of apology

Tom Peters interviews John Kador on how to make and effective apology. According to Kador, executives who apologize are more success than those who don't. And they make more money.

The five elements of an apology:
  1. Recognition
  2. Responsibility
  3. Remorse
  4. Restitution
  5. Repetition
I made one a few weeks ago. In retrospect, I only covered the first three. Next time I'll try for all five.

[Webtool note: Peters links to the book using a site called LinkBaton.]

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