5 ways to deflect public anger and demonstrate accountability

For any BCPS board member, admininstrator or task force member who is feeling under siege lately, here are some tips from a very perceptive guy*:

How to deflect anger and demonstrate accountability

1. [Create] a video record
2. Let the voters speak first.
3. Vote NO on additional compensation.
4. Zero tolerance for ethical lapses.
5. "Say what you mean and mean what you say."

The list is excellent. And it's remarkable that BCPS leaders and the politicians who oversee them have failed to do any of these things adequately in recent years.

*Frank Luntz. The list comes from page 125 of his recent book What Americans Really Want . . . Really: The Truth About Our Hopes Dreams and Fears.