How to deflect anger and demonstrate accountabilityThe list is excellent. And it's remarkable that BCPS leaders and the politicians who oversee them have failed to do any of these things adequately in recent years.
- [Create] a video record
- Let the voters speak first.
- Vote NO on additional compensation.
- Zero tolerance for ethical lapses.
- "Say what you mean and mean what you say."
*Frank Luntz. The list comes from page 125 of his recent book What Americans Really Want . . . Really: The Truth About Our Hopes Dreams and Fears.